In this podcast titled, “Management of Cancelations and No Shows” we speak to Ryan Martin. Ryan is the Group Director for Back In Motion Physical Therapy in Maine .
Our discussion with Ryan focuses on:
-How you define a cancelation
-Factors that cause cancelations and no shows
-Perceived value as a determinant of patient attendance
-Setting expectations as a tactic for controlling cancelations and no shows
-When and how your team sets those expectations
-Tactics clinicians use to mitigate cancelations and no shows
-The role of the front office to assist with minimizing cancelations and no shows
-Thoughts on charging a fee for a cancelation / no show
Part of the Agile&Me: A Physical Therapy Leadership podcast series. The podcast series has been devised by Alliance Physical Therapy Partners to help educate and inform emerging and experienced therapy leaders about various topics relevant to outpatient therapy services.