What challenges do small practices face when trying to build a high-performing PT team?
It’s becoming increasingly important for small practices to use the same best practices as large practices as the landscape of physical therapy continues to evolve. Your patient experience, hiring practices and how you manage your PT team are all included in this. Another challenge is finding a high-performing team that can help boost patient satisfaction. […]
14 reasons that front office employees are critical to outpatient physical therapy clinics’ success
Physical therapists are experts who are specifically trained to help individuals improve and restore mobility. Physical therapists need a team of administrative professionals to work behind the scenes to ensure that patients have an awesome experience. Your front desk staff can make or break a patient’s first impression (and next impressions) of your clinic, which […]
What Could be Worse than Terminating an Employee?
I used to think the hardest task a manager had to perform was terminating an employee as a result of their poor performance or inappropriate behaviors. It should never be easy delivering such news to an employee, even if they are obviously unfit to complete the tasks and responsibilities they were employed to do. Even […]
The Key Factors Driving Patient Satisfaction
To grow the outpatient physical therapy business, we must understand what drives patient satisfaction. Satisfied patients are more likely to return to our clinics and recommend friends and family. Long term viability is dependent upon building strong relationships with both our referral sources and the community. It may come as some surprise that the patient’s […]