Patient satisfaction is directly tied to the success of a hospital. In a study conducted by the Journal of Cutaneous and Aesthetic Surgery, it was noted that patient behaviors when choosing a hospital for treatment mimicked consumer behavior patterns. It was also noted that patient satisfaction impacted the financial stability of the hospital through the following ways:
- Satisfied patients will likely return for treatment throughout their lifetime, as well as refer friends and family to your hospital.
- They are less vulnerable to price changes.
- One lost patient due to a poor experience can equate to over $200,000 lost in the lifetime of the patient.
- Satisfied patients are less likely to pursue malpractice lawsuits.
Despite the importance of patient satisfaction to the success of a hospital, many hospitals still struggle with improving their overall patient score. Often, this is due to a lack of manpower and resources to devote to correcting the areas in the hospital that matter most to patients, such as wait time, check-in experience and operational efficiency.
Consider the overall patient journey
One of the best ways to improve your patient satisfaction score is to consider the comprehensive patient experience. Your hospital may be good at offering treatment to a patient, but are you there with the patient through the entire healing process? One big area where this falls short is in hospitals that do not have physical, speech and occupational therapy services on-site.
Many patients require physical, speech and occupational therapy to rehabilitate after surgery, and we have proven stats that show an increase in overall patient satisfaction when you can walk with each patient through the rehabilitation process. If budget and administration limit your ability to hire an in-house team, consider using to offer the same level of care to your patients for a lower overhead cost.
Our team at Alliance Physical Therapy Partners has more than 50 years of experience partnering with hospitals to provide valuable outsourced therapy services. Talk to us today about how we can help you improve your overall patient satisfaction score without sacrificing your profit and administrative manpower.