January 2022

I used to think the hardest task a manager had to perform was terminating an employee as a result of their poor performance or inappropriate behaviors. It is and never should be easy delivering such news to an employee, even if they are obviously unfit to complete the tasks and responsibilities they were originally employed to do. 

To grow our business we must understand what drives patient satisfaction. Satisfied patients are more likely to return to our clinics and recommend friends and family.