Monthly Archives

October 2018

contract therapy small hospitals

Connecting with Your Referral Sources

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20 Creative Ways to Connect with a Referral Source 

To be a provider of choice, you must build relationships with your referral sources – existing and potential. You can capitalize on these relationships by focusing on some of the techniques below:

Keep the focus on patients

  • Ask for one patient to show what your clinic can do.
  • Provide a “clinic” for a certain patient population on-site at the physician’s office. You may be able to see a few patients on-site, and then transfer them to your clinic.

Out of the box ideas

  • Present an ergonomic in-service to a Primary Care office. Teach them proper sitting, typing and lifting techniques.
  • Shadow a physician in their office.
  • With your patient’s approval, attend a doctor’s appointment with them to discuss their progress. It is a great way to build a relationship with a physician.
  • Develop a precise rehabilitation protocol alongside a physician.
  • View a surgical procedure performed by a referring (or non-referring) physician. The operating room is the physician’s stage. Generally, they enjoy teaching others.
  • Have patients write notes to their doctors thanking them for referring them to your clinic.
  • Choose a “physician of the month” (nominated by their patients) and deliver a certificate or plaque.

Hosting your referral network sources

  • Invite a physician to your clinic to observe you treat. This works well with younger specialists who have never attended PT clinical, or with PCPs interested in learning more.
  • Hold an in-service in your clinic and invite a physician to speak to you on a specific topic or have a “Journal Club” meeting and ask a doctor to attend.
  • Set up an educational in-service for Physician office regarding a new physical therapy technique, a new program you are introducing or a general overview of the local PT market.
  • Sponsor a physician’s office staff meeting by supplying a location for the meeting, food, etc.
  • Participate in a Saturday morning injury call with an orthopedist.
  • Speak at residency meetings or in-services. Residents will someday be MD’s and will often end up in your community.
  • Invite residents to shadow you in your clinic.
  • Invite a physician to:
    • Consult with your clinic to develop a new program
    • Social or sporting events that you sponsor, or to a meal outside of the office.
  • Meet a physician outside of their office by participating in activities that he/she participates in or volunteers for. Examples may be running clubs, biking clubs, or other charitable organizations.

Building personal relationships with referral sources is key, and stepping outside of the box can be the edge you need to better connect with them. Learn about our many services for more ways to make your practice flourish.

Building Successful Partnerships

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Building Successful Partnerships

Alliance Physical Therapy Partners has formed a successful partnership with the Tahoe Forest Hospital District. Karen Baffone, CNO and Executive Director of Post Acute Services & Population Health at Tahoe Forest Hospital District affirmed,

“Alliance partnered with Tahoe Forest Hospital District beginning in 2016 when the District was transitioning providers. We have had nothing but great success with Alliance Physical Therapy Partners, which has been evidenced by growth, excellent services, and commitment to quality. They are a value add to our organization and have values that are consistent with the District.”

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Real Clients, Real Solutions

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Real Clients, Real Solutions

We partner with over a dozen different hospital systems across the country, and are able to provide success stories for our clients, year after year. Here’s an example:

Over four years, productivity increased by 350%. Meanwhile, revenue exceed budget by 33% and gross charges exceeded budget by 11.2%.

Added a Satellite Clinic in 2018

We recognized together the need for increased patient access and market
share growth.

 

Total Integration with AgileRPM EMR System

After our initial assessment, we found the hospital’s performance management tools to be manual and antiquated – causing inefficiencies and lowered productivity. Implementation of our AgileRPM mitigated these issues.

 

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Time is Money

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Time is Money

Educating patients, a parent of a patient, or a caregiver is essential when providing therapy services. Whether it’s teaching a home exercise program or various activities outside of the hospital or clinic (such as transfers, dressing, bathing, feeding, or getting up and down steps), it can require a significant amount of a therapist’s time. 

Here’s what you need to know:

  • This time is billable time as long as it requires the unique skills of a therapist, or an assistant under the supervision of a therapist. 
  • Once the therapist or assistant has taught the patient or caregiver what to do, they have returned demonstration, and they have deemed to be competent in doing it correctly – that training no longer requires the skills of a therapist or an assistant to provide and the billing period should end.
  • There is no specific CPT code to use for education and training.
  • When instructing the patient or caregiver in a home exercise program or training, use the CPT code that best describes the focus of the activity. 

Alliance Physical Therapy Partners has a robust compliance and operations team that educates our partners on proper billing practices and the use of appropriate CPT Codes. Contact us today to start improving your billing accuracy. 

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How Well Are Your Therapy Services Performing?

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How Well Are Your Therapy Services Performing?

Most healthcare facilities and systems have difficulty measuring the performance of their therapy services with the data and reporting available to them. Below are three ways Alliance Physical Therapy Partners can help you measure, understand and improve your overall financial and clinical performance. 

Patient Satisfaction

  • Patient wait times
  • Cancellation rates
  • Therapy programs that are meeting the community’s needs
  • Quality service measures 

Referral Management

  • Systematic process
  • Capturing all your referrals within your system
  • Tracking and reporting

Productivity

  • Accurate billing practices
  • Job satisfaction, positive moral and motivation
  • Efficiency
  • Documentation

Alliance Physical Therapy Partners can provide solutions in all these areas. We have successfully managed rehabilitation programs across the country for fifty years. Contact us today so we can discuss and assess the delivery of your therapy services.

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